Bachelor's degree or equivalent practical experience.
3 years of experience in stakeholder-facing roles, interacting with executive partners.
3 years of experience in program or project management.
2 years of experience in a quantitative or metrics measured role or business.
Preferred qualifications:
2 years of experience in using data analysis to identify needs and measure impact in an operations organization.
Experience designing and managing learning solutions to meet regulatory requirements, preferably within a product-oriented role.
Experience partnering with external suppliers/agent based programs to deliver improvements in operational metrics and meet or exceed compliance standards.
Ability to translate complex ideas into simple digestible ones.
Ability to balance quality and cost imperatives across an agent based program and to deliver against performance-based metrics.
Excellent communication (written and verbal) skills.