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IBM Senior HR Customer Service Representative United States, North Carolina 843571674
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Your Role and Responsibilities
**Key Responsibilities:
** * Respond to employee inquiries and concerns via phone, email, and in-person
* Provide accurate and timely information on HR-related policies, procedures, and benefits * Resolve complex employee issues and concerns in a fair and professional manner
* Escalate issues to senior HR staff or management as needed
* Mentor and coach junior HR Customer Service Representatives to improve their skills and performance
* Develop and maintain relationships with employees and managers to understand their needs and concerns
* Identify and report trends and patterns in employee inquiries and concerns
* Collaborate with other HR staff to resolve employee issues and improve customer service * Maintain accurate and up-to-date records of employee interactions and issues
* Stay up-to-date with changes in HR policies, procedures, and regulationsRequired Technical and Professional Expertise
* Bachelor’s degree in Human Resources, Business Administration, or related field
* 3-5 years of experience in HR or customer service, with at least 2 years in a similar role
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Excellent customer service skills and ability to handle sensitive and confidential information
* Proficiency in HR software and systems , Success Factors and Service Now
* Ability to work independently and as part of a team
* Strong attention to detail and analytical skills
* SHRM-CP or PHR certification preferred
Preferred Technical and Professional Expertise
* Experience in a leadership or supervisory role
* Experience with HR systems and software
* Bilingual or multilingual skills
* Experience in a similar senior HR customer service role
**Work Environment:**
* The Senior HR Customer Service Representative will work in a fast-paced and dynamic environment with frequent interruptions and changing priorities.
* The role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
* The Senior HR Customer Service Representative may be required to work flexible hours, including evenings and weekends, to meet the needs of the business.
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