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Honeywell Cust Exp Professional China 843090330
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Key Responsibilities
You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's (return merchandise authorization).
You will assist other customer service associates with administrative duties.
You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Experience & Capabilities:
Diploma / Bachelor's Degree in any fields or equivalent.
2 – 3 years of experience in Customer Service roles or hands-on experience in order management / processing.
Fluency in English
Strong computing skills; Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word
Able to work under pressure and able to adapt to changes.
SAP experience.
SFDC knowledge is an added advantage.
We Value
Able to learn quickly
Attention to details
Desire towards quick turnaround
Additional Information- JOB ID: HRD234970
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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