What you'll do?
- Deliver high-quality service across multiple support platforms (email, chat, phone)
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary
- Must be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users’ expectations.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
What you'll need?
- Excellent Customer Service Skills
- Customer Service experience is a plus
- Excellent verbal, written and interpersonal communication skills
- Multitasking
- Time availability
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .