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Uber Customer Service Representative - Bilingual proficiency required 
United States, West Virginia 
842524638

24.06.2024

What you'll do?

  • Deliver high-quality service across multiple support platforms (email, chat, phone)
  • Be a passionate advocate for riders and drivers while answering any questions that come your way
  • Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary
  • Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users’ expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.

What you'll need?

  • Excellent Customer Service Skills
  • Customer Service experience is a plus
  • Excellent verbal, written and interpersonal communication skills
  • Multitasking
  • Time availability

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .