Qualcomm Technical Account Manager Principal/Manager 

United States, California, San Diego 

841957162

Job Area:

Engineering Group, Engineering Group > Hardware Applications Engineering

• Acts as a customer advocate ensuring that commitments are achieved according to the plan.

• Provides technical expertise of hardware and software systems through presentations, product demos, and training sessions on company products.

• Translates and communicates technical requirements among business teams internally and externally serving as a technical point of contact.

• Participates in pre-sales customer engagements and assesses potential application of company products that meets customer requirements.

• Understands the product plan, features, roadmap, schedule and go-to-market strategy.

• Provides continuous support through customer facing meetings and regular business reviews.

• Develops and fosters strong relationships with customers and cross-functional teams.

• Demonstrates executive presence, leadership and organizational skills.

Minimum Qualifications:

• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 8+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 7+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 6+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

Preferred Qualifications:

• 8+ years of experience in a customer-facing role.

• 8+ years of experience working in a large matrixed organization.

• 8+ years of work experience in a role requiring interaction with senior leadership.

• 6+ years of experience in entrepreneurial consulting or technical sales. MBA is a plus.

Principal Duties and Responsibilities:

• Assists customers with technical questions, concerns, debug activities, or troubleshooting requests on company tools and products.

• Drives technical discussions with cross-functional teams and subject matter experts.

• Identifies technical needs and risks so that technical solutions can be developed to prevent crisis and engineering gaps.

• Analyzes, interprets, and presents technical material to internal and external stakeholders.

• Provides timely and accurate answers to complex customer inquiries.

• Proactively identifies customer problems and recommends innovative solutions.

• Able to navigate complex organizations, adapt to shifting priorities and handle ambiguity.

• Assists in developing and delivering customer training and seminars on a given product or topic (e.g., using platforms, chipsets, etc.).

• Performs and participates in root cause analyses on complex customer problems to identify underlying issue.

• Serves as a technical expert to sales and marketing teams when discussing needs and requirements of general customer base.

• Drives technical conversation in design reviews, project reviews, and project meetings to monitor the effectiveness of hardware functionality in meeting customer needs.

• Acts as a tech lead on projects and owns the outcome of the project.

• Acquires advanced knowledge of hardware, chip design, end-applications, markets served, and related software products, and shares this knowledge with others in team.

• Has a strong technical background and continues to maintain a high level of technical proficiency.

• Owns support for a technology and/or chipset area; recommends appropriate modifications and enhancements in light of customer needs.

• Publishes (e.g., writing, reviewing, editing) product technical documentation for large projects.

• Demonstrates Qualcomm products and offerings to customers and demonstrates the value proposition of choosing Qualcomm over its competitors.

• Meets with sales and product management team to obtain required features and/or technologies to address customer needs (e.g., pain points).

• Mentors less experienced engineers in responding to customer inquiries.

• Leverages ability to communicate effectively across all levels of the organization.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range:

$166,000.00 - $249,000.00