Amazon Application Engineer II 

India, Tamil Nadu 

84156143

The Amazon Books Purchase and Payments Experience team owns multiple payment methods, workflows to simplify and champion the purchase experience for our customers. The Support Engineering team provides production engineering support. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.As a Application Engineer II, you will drive resolution efforts and provide clear direction and updates to users, customers, and other team members. You will lead internal team projects and deliver on defined goals and timelines. You will identify improvements to existing and new support tools that would improve operational efficiencies. You will support critical issues for the products and systems within the scope of your team using existing documentation. You will detect ongoing trends or problems before they occur and define proactive actions.Key job responsibilities
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in scripting, web technologies, with the potential for Java based projects
- Software deployment support in staging and production environments
- Troubleshoot, debug, evaluate and resolve identified alarms- Must be able to prioritise, follow-through with detail-orientation independently

- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Experience with AWS, networks and operating systems