Responsibilities:
- Design and produce digital content and branded materials that support interactive sessions
- Working with the Experience Leader/Manager, define strategy and design for customer experience, working closely with the Experience team to devise strategic solutions based on multiple forms and research and analysis
- Support clients in the use of collaboration software being used in the client experience
- Offer ideas on how to approach client challenges including industry trends and user experience
- Communicate complex technical concepts simply and effectively to all audiences using sketches, storytelling, mood boards/storyboards, wireframes, user flows, interactive prototypes, and/or data visualizations
- Take a collaborative approach to work, with motivation to develop your skills by taking ownership of new challenges and have a genuine interest in solving complex business problems
- Help lead workshops with clients to understand needs, articulate vision, and support design strategies and experiences that meet their vision and needs
Skills and attributes for success
- Experience using Adobe Photoshop, Illustrator and various collaboration software including Mural, Miro, white board etc.
- Skills to Visualize, draw, create meaningful documents, presentations etc.
- Experience with photography and video production
- Ability to live-scribe / sketchnote
- Understanding of design thinking approach and working on agile teams
Ideally, you’ll also have
- Advanced degree preferred, 7+ years professional experience in User Experience Design/ Product Design, or Visual Design.
- Past experience in consulting, CX Practice in a Fortune 500 firm, or agency in a media management or digital creative experience in a client facing role.
- Cross-functional experience working with both internal and 3rd party development teams and project management experience working with both creative agencies, brands or in a consulting capacity. Experience interfacing with clients and Rich Media Vendors.
- Advanced knowledge of Adobe Creative Suite, Axure, Mural, InVision, Keynote, OmniGraffle, Sketch or other design technologies.
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