Microsoft Principal Technical Program Manager 

United States, Washington 

840315952

• Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development

  • OR equivalent experience.

Cloud Background Check

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check:
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• 5+ years experience in running large scale initiatives across complex organizations
• 4+ years experience with creating and facilitating reporting for executive leadership
• 2+ years experience with PowerBI reporting

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until December 23, 2024.

• Own Critical Program Reporting platform for Microsoft's Service 360 Platform:
• Manage backlog, pod standup, identify roadmap and define priorities, drive feature design/spec for the reporting capability
• Customer communication and documentation
• Partner with Power BI Vendor, Data Engineers to get work done.
• Own S360 Governance Initiative across Microsoft:
• Manage and facilitate S360 governance across the company/divisions to hold a consistent and high quality bar.
• Define and extend existing governance processes to cover an expanding and increasingly complex ecosystem
• Own S360 Key Performance Indicator (KPI) Quality:
• Build a closed loop process for KPI quality (support metrics, KPI improvements required, Net User Satisfaction (NSAT) and verbatims responsiveness, KPI improvement plans - holding accountability)
• Embody our