JPMorgan Risk Management - Collections Digital Strategy Associate 

United States, Delaware, Wilmington 

840149211

As a Principal Technical Program Manager in Corporate Employee Compute, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Collaborate with the General Manager and senior leadership to develop, implement and monitor strategic plans that drive organizational growth and innovation with company objectives
• Oversee the execution of key projects and initiatives, ensuring timely delivery and optimal resource allocation
• Identify opportunities for process improvement and implement best practices to enhance operational efficiency
• Foster a culture of collaboration and communication across departments, facilitating the seamless integration of technology solutions with business needs
• Act as a liaison between the General Manager and various teams to ensure alignment and synergy
• Provide comprehensive support to the General Manager, including preparing reports, presentations, and briefings
• Manage the General Manager's schedule and priorities, ensuring effective time management and focus on strategic activities
• Build and maintain strong relationships with internal and external stakeholders, including clients, partners, and industry leaders
• Represent the organization at key events and meetings, advocating for our technology vision and initiatives
• Mentor and develop a high performing team, fostering a culture of innovation, accountability and continous learning
• Support talent acquistion and retention efforts to build a diverse and skilled workforce

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Strong leadership and facilitation skills on cross-functional initiatives
• Excellent communication and stakeholder management skills
• Experience as a proactive self-starter with strategic thinking and decision-making abilities
• Experience in leading cross-functional teams and fostering collaboration
• Strong management experience in developing and retaining top talent

Preferred qualifications, capabilities, and skills

• Expertise with Agile and Scrum Frameworks in product development
• Experience in a very large financial services technology environment