Truist Sr Client Engagement Manager Life Premium 

United States, Illinois 

839740621

Regular or Temporary:

English (Required)

1st shift (United States of America)
The SCEM is client facing, responsible for building trust, and is accountable for establishing and maintaining relationships with clients. They are the first and primary go-to contact for the client and will work with the client throughout the process. Additionally, the SCEM must follow-up to secure quote and renewal opportunities while building/maintaining Client relationships over time.
Upon receipt of an executed loan document package, the SCEM must review the documents to ensure the submissions are compliant with the approval granted and have met any additional related approval conditions (if applicable). The SCEM reviews and approves the funding packet prepared by a CES and submits the funding packet for loan activation and funding.
The SCEM is responsible for a subset of the total portfolio assigned to them. This includes, amongst other things, monitoring collateral position, calculating cross-over date, generating required notices, surrendering policies, and liquidating collateral.
Working closely with the Portfolio Manager, the SCEM co-leads a regularly scheduled portfolio meeting to provide insight and recommendations on accounts that require action.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Train, manage, coach and evaluate the performance of the team’s CES’s.
2. Manage and oversee and/or perform quoting, underwriting and pricing activities of Teammates. Ensure that pricing is in accordance with stipulated pricing grid, underwriting file is complete and accurate, and credit and profitability standards are maintained.
3. Ensure a high level of customer and client service is maintained. Responsible for timely delivery of term sheets, transaction documents, collateral calculations and other information as requested/required by customers and clients alike.
4. Resolve customer service issues as they arise.
5. Develop and maintain productive relationships with customers that enhance sales for the life premium business unit.
6. Lead team in weekly Territory meetings.
7. Prepare, review and submit funding requests as well as life insurance company policy surrender and/or loan documents.
8. Ensure team compliance with all operational guidelines, e.g. starting renewal process in a timely manner to provide an excellent customer and client experience.
9. Coordinate, participate in and supervise customer and client calls.
10. Manage and mitigate risk factors.
11. Perform HR-related tasks, e.g. accuracy of time cards, staffing coverage, etc.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in finance, business-related field or equivalent education and related training
2. Ten years of premium finance experience with a broad background in all aspects of the business
3. Excellent written and verbal communication skills

4. Ability to effectively interact with various personalities/groups on the telephone and in person

5. Exceptional organizational, time management and leadership skills

6. Strong analytical, math and problem-solving acumen

7. Ability to work autonomously within the guidelines established by the corporation to achieve revenue and profit goals
8. Demonstrate leadership qualities with ability to motivate internal teammates
9. Working knowledge of MS Office Suite (Excel, Word, Outlook, PowerPoint) and other common desktop PC applications

1. Life insurance premium finance or financial services experience

2. Knowledge or experience in process and relationship management

The annual base salary for this position is $125,000 - $140,000.