Red hat Business Systems Analyst Internship - Salesforce Order Management Cork 

Ireland, Cork 

839044649

Primary job responsibilities

• Perform data analysis using Salesforce reports, SOQL queries and Spreadsheets to investigate an issue

• Co-ordinate with the Lead BSA to define and document business requirements and perform gap analysis.

• Convert Business requirements in acceptance criteria on Jira stories for the OCSI value stream

• Assist Lead BSA in production support ensuring order reconciliation is completed on time.

• Work with Lead BSA and Product owner in issue debugging and resolution related to integrations.

• Execute test cases, test scripts and assist with preparing test plans supporting business requirements

• Assist and contribute to end user testing and training

• Provide functional validation and support.

• Create and maintain process flow documentation and assistance with user training

Required Skills

• Applicants must be enrolled in an accredited university program in the Republic of Ireland during the full duration of the internship and must be able to join us full time from June till December 2025

• Excellent analytical and problem-solving skills

• Proficient in MS excel or similar spreadsheet tools

• Fluent English language proficiency

• Detailed and concise written communication and documentation skills

• Experience in facilitating meetings, webinars, and conference calls

• Ability to work in a global team and willing to work on tight timelines and contribute when required

• Basic SQL knowledge would be an advantage

• Show excellent, proactive written and verbal communication skills with business and IT associates

• Genuine customer focus and understanding that their success is your success

• Ability to apply skills and knowledge to track down solutions to customer problems

• Belief in Open Source principles