JPMorgan Part Time Hours Associate Banker Pike Acme Branch Marietta OH 

United States, Ohio 

838797948

Job Responsibilities:

• Oversee and manage fraud operations, ensuring our clients receive top-tier fraud protection and remediation services.
• Handle challenging situations by offering fraud detection, prevention, remediation, and recovery solutions while managing customer expectations.
• Support senior leadership by providing insights and analysis on KPIs, preparing reports, and delivering presentations.
• Develop and implement fraud awareness and education materials to enhance understanding among clients and stakeholders.
• Conduct webinars and presentations to effectively communicate fraud prevention strategies and updates.
• Act as a subject matter expert for fraud escalations by working directly with clients to resolve issues and ensure satisfactory outcomes.
• Manage a team of managers who oversee specialists delivering exceptional service when a fraud incident is reported.
• Constantly review existing processes and identify opportunities to enhance efficiency.
• Provide training and coaching to team members and look for new ways to streamline existing processes.
• Continuously expand team knowledge of fraud through training, feedback, and internal resources.
• Deliver insights that inform fraud detection strategies.

Required Qualifications, Capabilities, and Skills:

• Five or more years of fraud prevention and remediation strategy experience.
• Excellent employee management skills and ability to partner with business stakeholders across the organization.
• Strong interpersonal skills with the ability to maintain composure in difficult situations.
• Strong analytical, problem-solving, and decision-making skills, with attention to detail and the ability to work both independently and in a team environment.
• Demonstrated ability to contribute significantly to strategic business initiatives and partnerships.
• Proven track record of leadership development, setting and achieving targets, and executing key strategy initiatives.
• Proficiency in MS Word, Excel, PowerPoint, and content sharing solutions like SharePoint.
• Excellent written and oral executive-level communication skills, with a focus on delivering impactful presentations and webinars to clients and stakeholders.
• Willingness and ability to travel multiple times a year, exclusively during the work week.

Preferred Qualifications, Capabilities, and Skills:

• Experience with existing and emerging fraud trends in the banking industry.
• Bachelor’s Degree or equivalent experience.