Cisco High Touch Engineer 

United States, Washington, Seattle 

83869568

Minimum Qualifications

• BS in a technic
  al field (CS/EE preferred) or equivalent plus 5-6 years related experience.
• Deep knowledge of telecommunication systems, network environments, IP routing and switching.
• Ability to analyze, use and configure medium and large enterprise/SP networks.
  
• Ability to work independently, as this position only receives minimal direction with no instruction on routine work and general instruction on new assignments.
• Able to isolate and resolve problems, determine root cause, document root cause in writing, and deliver known solutions with a high level of customer satisfaction.

• Python Scripting, API, Automation & Programming skills
• Excellent written and oral skills

• Provide consultation to independently debug complex product problems (CCIE highly desirable)
• Provide systems/product training (internally and customer)
• Act as a focal point for large account network problem resolution.
• Typically interface with all Cisco Support and Engineering functions and organizations.
• Establish and maintain Customer Trusted Advisor status

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).