3M Quality Analyst 

United States, Minnesota 

838329510

The Impact You’ll Make in this Role

As a Quality Analyst/Customer Case Manager, you can tap into your curiosity and collaborate with some of the most innovative people worldwide. Here, you will make an impact by:

• Managing and executing timely & accurate responses to quality complaints • Based on business criteria even owning entire E2E customer complaints Utilizing project management, process improvement, customer service, and communication skills
• Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
• Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies • Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
• Participating in efforts to develop a common global SIBG Complaint process
• Developing and leading improvements and/or solutions to work processes and tools

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified before start)
• Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environment

Additional qualifications that could help you succeed even further in this role include:

• Master’s degree
• Experience in SAP, Salesforce, CIR, PowerBI, EXCEL
• Ability to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality area
• Ability to find innovative solutions to complex customer & 3M problems
• Confidence to make sound decisions in the absence of detailed instructions

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.