Adidas MANAGER 

China, Shanghai, Yangpu District 

837614389

KEY RESPONSIBILITIES

• Design, develop, and implement ServiceNow solutions based on business requirements.

• Develop and Manage ServiceNow Knowledge Management repository.

• Customize and configure ServiceNow modules, workflows, forms, and business rules.

• Collaborate with stakeholders to gather requirements for ServiceNow applications.

• Analyze requirements to prioritizes and owns the product backlog.

Business analysis

• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.

• Drives the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and identifies options for consideration.

• Drives selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.

• Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity.

• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritization of requirements.

Release and deployment

• Ensures release processes and procedures are maintained.

Relationship management

• Creates stakeholder engagement/communications plan.

• Gather improvements, corrective actions, lessons learned.

• Collects stakeholder feedback to measure effectiveness of service provided.

• Develops and enhances customer and stakeholder relationships.

People management / Resource management:

• Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.

• Provides team members/direct reports with clear direction, coaching and targets that are aligned with business needs and GBS objectives.

Key Relationships:

• GBS Operations Lead (Porto/Dalian/NAM/LAM)

• GBS Functions (HR, Finance, P2I, I2C)

• Global IT

Knowledge, Skills and Abilities:

• Analytical thinking, solution oriented, clear, and structured way of working

• Strong ability to gain understanding of customers’ business processes and unmet needs, while also managing expectations and scope.

• Strong ability to develop and present new ideas, concepts, approaches, and solutions.

• Strong experience with agile development methods and with cross functional and regional projects.

• Ability to drive efforts under limited guidance.

• Excellent interpersonal skills & relations with ability to work effectively with stakeholders in complex, fast-paced organizations.

• Fluent in English both verbally and written.

Requisite Education and Experience / Minimum Qualifications:

• About 8+ years of overall experience, with 5+ years of relevant work experience within the field of IT and Product Ownership.

• University degree in Business/Computer Science/Information Technology or equivalent.

• Experience in leading, developing, and coaching teams.