EY Global Compliance Reporting - Services Manager 

United Kingdom, England, London 

837517443

• Contract management
  • Managing a number of GCR contracts, some with client interface and some in a supervisory
  • service delivery role.
  • Proactively managing service delivery risk across those contracts through the use of issue
  • and risk logs and the implementation of escalation processes.
  • Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions and ensuring effective and timely communication.
  • Manage contract governance including adherence to agreed process and procedures
  • Manage contract reporting against service level agreements (SLAs) and key performance
  • indicators (KPIs) ensuring timely resolution of issues
  • Provide guidance and support to peers, colleagues and clients on contractual issues, and
  • oversee local fee and scope negotiations
  • Setting clear objectives and expectations for junior team members including day-to-day
  • responsibility for the management of offshore team members.

• Finance
  • Reviewing budgets and resourcing requirements on a regular basis and supporting the
  • Global Engagement Leader in meeting the margin goals for the accounts.
  • Billing UK fees according to agreed contract billing schedule.

• Quality and Risk Management
  • Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
  • Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues.
  • Maintaining the specified contractual framework and supporting agreements for all engagements.

• Detailed scoping and process assessments
  • Supporting a client understand full suite of compliance filings currently undertaken in countries
  • Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls

• Business development and proposal assistance
  • Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client pitches.
  • Support development of client business case for change
  • Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients.

• Compliance methodology
  • Sharing successful tools, techniques and approaches with other GCR team members;
  • Project managing small GCR development projects.

Skills and attributes for success

• Strong client relationship management skills with ability to develop quality outputs to clients
• Negotiation skills, able to sustain opinion and handle challenges
• Process design skills
• Business development skills, able to identify and convert opportunities to sell work
• Effective time management, ability to remain calm when under pressure to meet deadlines
• Experience of coaching and developing more junior staff
• Ensure delivery of quality work and take day to day leadership of delivery team
• Change orientated with flexible approach
• Innovative mindset with a focus on problem solving

To qualify for the role, you must have:

• Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
• ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification
• Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
• Experience of managing international projects
• Process and technology design skills
• An undergraduate or post-graduate degree

Ideally, you’ll also have

• Project management skills, plan and prioritize work, meet deadlines, monitor own budget

What we look for

• Excellent communicator in a range of situations both written and oral
• Enthusiastic and flexible attitude to work
• Individual with an understanding of tax regimes
• Ability to work across a range of projects and clients often with tight deadlines
• Strong commercial and negotiation skills

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.