JPMorgan Loan Servicing - Operations Analyst 

India, Karnataka, Bengaluru 

837271559

The Loan Servicing - Operations Analyst is responsible for servicing a portfolio ofalso provides support toand.

Job Summary

As an Operations Analyst you will be responsible for Adherence to laid down QUALITY & QUANTITY SLA's. 100% compliance to process related policies, guidelines and controls. Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.

Job Responsibilities

• Adherence to laid down QUALITY & QUANTITY SLA's. 100% compliance to process related policies, guidelines and controls.
• Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
• Escalates issues as required to the management. Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc). Process transactions on the loan system – Loan IQ, Monitor the loan maturity report and loan queue.
• Timely follow ups with the agent / customer for any missing notifications.
• Ensure all the funding within the SLA are been completed the same day. Keeping track of the open items and taking appropriate action within the deadlines provided.
• End to End responsibility for clearing exception breaks. Ensure that the standard operating procedures are adhered to and are always updated.
• Participation in process improvement and automation. Update the MIS/KPI on a daily, weekly or monthly basis. Ensure adherence to the quality control standards that have been set for the process.
• Undertake adhoc duties and project work to assist the Management team. Support business during resiliency and BCP situation

Required Qualifications, Capabilities and Skills

• Bachelor's degree with a minimum of 3 – 4 years of relevant or lending service experience in a back office/BFSI space
• You must have knowledge of loan systems like loan IQ will hold an added advantage
• You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
• Strong MS office and Analytical skills, Works with a risk & control mindset
• Open to shifts
• Ability to work under pressure and deal with high volumes, Good communication skills