Philips Patient Advocate 

United States, Minnesota 

836967473

Patient Advocate

Your role:

• Responsible for initial contact with patient (i.e. verifying and editing patient demographic information as well explaining process to patients).
• Educate patients regarding inCourage® Airway Clearance Therapy, explain the benefits of therapy, and promote device retention when necessary.
• Understand and explain benefit information including financial responsibilities to patients.
• Update patients on changes of insurance, additional information needed per insurance plan, and identify any breaks in service.
• Follow up with patient’s regarding questions and concerns as well as progress and adherence.
• Take orders from patients for accessories and vests.
• Explain shipment process and set expectations for product delivery including replacement shipments.

You're the right fit if:

• You’ve acquired 3+ years of Customer Service or Patient Services experience in healthcare, health insurance and/or durable medical equipment. TIMS (Electronic Medical Record System) knowledge is a plus
• Your skills includeexcellent communication skills, both verbal and nonverbal. Great attention to detail and the ability to be empathetic and show compassion and understanding towards patient’s needs and challenges
• You have a High school diploma or equivalent (GED) required.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You have astrong knowledge of Microsoft Office products- Outlook, Word and Excelandknowledge of claims processing or electronic medical record system helpful.

How we work together

(This is an office role.)

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The hourly pay range for this position in (Minnesota) is $20.44 to $32.71

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.