JPMorgan Senior Application Support Engineer 

Philippines 

835594759

Job Responsibilities:

• Provide business facing technology application support to business and operations groups across the Asia Pacific region.
• Manage production technology incidents up to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Perform database troubleshooting of data and report issues.
• Drive automation initiatives to reduce manual tasks
• Improve support documentations and procedures
• Perform review and implementation of technology Application & Infrastructure release, Disaster Recovery exercises and Patch management.
• Work within a follow-the-sun support model with global counterparts
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
• Perform root cause analysis post incident analysis, identifying, tracking and implementing preventative measures
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team

Required qualifications, capabilities and skills:

• Bachelor's degree in Engineering, Computer Science, or Information Technology.
• Minimum of 10 years of experience within application support, production management, Site Reliability Engineering.
• Experience in Unix/Linux, Windows Operating system and scripting languages such as Perl, Shell, and Python.
• Strong database background with SQL ,Oracle, MS-SQL, PostgreSQL, Casandra..
• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log & message bus monitoring
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
• Experience with Control-M, Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos as monitoring tools, and Kubernetes for container orchestration.