ATT Sr Associate Customer Service 

United States, North Carolina, Durham 

835018139

Job Description:

Key Roles and Responsibilities:Typical tasks may include, but are not limited to, the following:

• Resolve Complex Customer Issues: Address billing, orders, maintenance, and technical support inquiries effectively.

• Proactive Problem Solving: Identify, communicate, and resolve service-affecting issues promptly.

• Customer Interaction and Feedback: Engage with customers and document interactions for continuous improvement.

• Maintain Accurate Records: Ensure detailed documentation of customer transactions and service activities.

Job Contribution:

• An entry-level professional with foundational knowledge, applying company policies to routine issues.

• Follows standard procedures to analyze data and perform transactional work.

• Contributes to project fulfillment and organizational objectives, influencing productivity and expenditures.

• Works under regular supervision with visibility primarily within the department or region.

Supervisor:

Education/Experience:

• Bachelor’s degree (BS/BA) desired.

• 0-3 years of related experience.

Our Sr Associate Customer Service, earn between $44,600 - $66,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Apply today.

Durham, North Carolina

Salary Range:

$44,600.00 - $66,800.00

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

04/08/2025