Bachelor’s degree or equivalent practical experience.
5 years of experience in a project management or a customer-facing role.
3 years of experience as an operations analyst or consultant for customer support operations.
Preferred qualifications:
Experience in project management including establishing charters, incorporating feedback, securing support, and consistently ensuring participants stay informed.
Experience in stakeholder management, clarifying priorities and managing expectations with cross-functional individual contributors and managers.
Experience in understanding audience interests and needs, utilizing frameworks to break down messages and proactively addressing the ‘so what’ in communications.
Ability to anticipate risks and proactively escalate issues or request support.