Honeywell Avionics/Electrical BGA Field Service Engineer 

United States, North Carolina, Charlotte 

834443893

As an
Avionics/Electrical BGA Field Service Engineer

In addition, you will provide electrical and/or mechanical technical support remotely on-site at OEM customer location as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during the issue resolution process. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service. You will provide onsite technical expertise for all Honeywell Avionics systems, on Pilatus aircrafts platforms (PC-12 and PC-24) and you will capture and reuse the knowledge gained through a knowledge management process. You will participate and/or lead continuous improvement projects that improve the customer experience.

You will report directly to our Sr Field Service Engineering Manager.

**Must reside within 30-50 miles radius of Broomfield, CO

KEY RESPONSIBILITIES

• Single point of contact/customer focal in providing technical support onsite at OEM customer facility, OEM Tech support team and Service Centers for all Honeywell avionics/electrical and/or mechanical product and system technical issues
• Support Pilatus initial aircraft delivery to operator and will provide comprehensive new airplane customer introductions that will accelerates the operator familiarity with Honeywell products/system leading to an increase of dispatch reliability for our customers
• Knowledgeable on all Honeywell Electrical/Avionics product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment
• Specific platform working experience on Pilatus PC-12 and PC-24 aircrafts
• Provide remote avionics troubleshooting - Resolve complex technical issues regarding installation, maintenance, troubleshooting, repair, operation, modification, and certification of Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc
• Provide direct troubleshooting assistance to the assigned OEM customer, Service Center personnel who maintain the PC-12 and Pc-24 fleet and other BGA and/or Airline Customers and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary
• Substantial BGA and/or Air Transport and Regional (ATR) experience, and knowledge
• Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services
• Route and escalate of technical and business issues within the support organization
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution
• Manage and document customer communications via SFDC and own case closure
• Analyze technical issues and determine corrective action plan
• Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft
• Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across the internal functions and generate solutions to customers
• Attend daily customer meetings
• Ensure positive Honeywell image
• Interact effectively under established MOS
• Report imminent Aircraft on Ground (AOG) and significant issues affecting dispatch or by customer request to ATS
• Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required
• Build relationships with assigned OEM, BGA and/or Airline Customers with periodic visits regularly scheduled calls and face-to-face quarterly visits/meetings at assigned OEM, BGA, and/or Airline Customers locations
• Support ATS (Hub) on network responding to CASES from customers
• Provide AOG and on-wing support, both routine and emergency
• Proactively evaluate circumstances and drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer
• Maintenance and troubleshooting of avionic/mechanical products
• Maintain ownership of technical issue through closure
• Participate actively in technical expert teams
• Contribute to knowledge management of technical issues for easy re-use
• Provide significant collaboration and coaching to peers, based on knowledge and expertise
• Participate in project teams: product/technical related, process related, organizational related
• Troubleshooting various Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc
• Will be required, on occasion to work off-hours, on weekends, and/or holidays in support of assigned BGA, Service Centers, and/or Airline Customer operation
• Ability to travel at short notice to support customer issues including aircraft on ground
• Travel: up to 15% US

The salary range for this position is $84,600.00-$115,000.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

MUST HAVES

• 6+ years of experience troubleshooting Avionics systems on business, commercial, and/or military aircraft
• 5+ years’ customer facing support experience and/or products
• Extensive experience working on/advanced troubleshooting Honeywell Integrated Avionic system for Pilatus PC-12 and PC-24 fleet and other BGA aircraft platforms and Avionics/Electrical systems
• High School Diploma or GED

WE VALUE

• Bachelor’s degree in engineering or related technical fields
• Business General Aviation and/or Airline experience or knowledge would be desirable
• Airframe and Powerplant (A&P) license or equivalent desired
• Network administrator or working knowledge computer networks
• FCC radio license
• Proven experience in avionics and mechanical/aviation/aerospace
• Knowledge of aircraft maintenance and flight operations
• Satellite Communications experience; cabin gateways, high speed data terminals, L-Band and KA-Band systems
• Utilization of Accelerator and tools to streamline work processes
• Ability to work independently with little supervision
• Strong customer-centric mindset
• Ability to think clearly and remain professional under stress induced and time pressure situations
• Strong time management skills with the ability to manage conflicting priorities
• Strong written and verbal communication skills
• Ability to develop and continuously improve processes
• Microsoft office skills (Excel, Word, PPT, Outlook, Teams)
• Saleforce.com (SFDC), NICE InContact, Team Center
• Ability to take decisions under pressure, adaptability to change and strong analytical skills
• Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
• Strong interpersonal skills and ability to form valuable professional relationships
• Strong time management skills with the ability to manage conflicting priorities
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.
• Experience in minimizing defects and improving processes using Lean Six Sigma tools
• Knowledge Management Systems
• Aerospace business acumen
• Ability to proactively evaluate circumstances and drive resolution of issues

• JOB ID: req487432
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,Colorado,99999,United States
• Nonexempt