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Gong Senior Sales Engineer Emerging Markets United States, Texas, Austin 834333794
14.01.2025
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RESPONSIBILITIES
- Work alongside Sales as the ultimate product expert and account team technical advisor.
- Thoroughly understand all aspects of the Gong platform in order to explain and demonstrate the technology to all types of users.
- Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
- Expertly demonstrate how Gong’s platform can solve prospect and customer needs and help them achieve their desired business outcomes.
- Partner with Sales to perform use case discovery sessions to uncover company’s desired business outcomes and pain points.
- Assist prospects and customers with POCs and Pilots.
- Execute the build and delivery of solution-based demos and solution architecture diagrams for companies who may have highly complex use cases.
- Craft content to show customers how to leverage Gong for specific use cases.
- Solution complex business and technical requirements and explain them in simple terms.
- Assist with RFPs and questionnaires in the context of sales cycles.
- Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
- Contribute reusable assets to the Sales Engineering team and the company at-large.
- Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.
- Partner with and support Marketing on demand gen activities (webinars, conferences, events).
- 4+ years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience.
- Experience selling to regulated industries like Financial Services, Insurance, and Healthcare is a big plus!
- Ability to expertly demonstrate to a business-level audience how a company can achieve its desired business outcomes
- A passion to serve the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering
- Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
- Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON
- Understanding of security and privacy pertaining to SaaS systems.
- Industry knowledge of our key markets and personas (technology, business services and financing, staffing & recruiting | Sales, Sales Ops, Customer Success and other GTM functions).
- Business understanding of GTM sales teams and processes.
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork skills.
- Passion for technology and problem solving.
- Able to make the complex sound simple!
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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