Monday Senior Systems Operations Manager 

Italy, Abruzzo, Chieti 

834283637

• Be a technological business partner for the CX organization within monday.com
• Implement best practices for each project while ensuring our systems and processes align with our organizational goals.
• Oversee projects from inception to completion, meeting deadlines, and achieving desired outcomes.
• Collaborate cross-functionally, manage resources, and mitigate risks.
• Introduce new tools and streamline workflows to enhance efficiency.
• Continuously improve our customer support software (e.g. Zendesk) to meet evolving business needs.
• Analyze performance metrics to inform future initiatives.
• Adapt to changing priorities in a fast-paced environment.
• Communicate ideas effectively within a dynamic, cross-functional team.

• 8+ Years of Relevant Experience
• Proven experience in project management and a deep understanding of all stages of the project lifecycle.
• Experience with customer support software such as Zendesk.
• Technical Expertise
• Strong understanding of APIs and system integrations.
• Ability to work with software tools and understand how different systems connect.
• Clear Communication Skills
• Excellent written and verbal communication skills
• Confident, articulate, and professional speaking abilities
• Strong collaboration skills with various teams.
• Exceptional Problem-Solving Skills
• Excellent analytical abilities with meticulous attention to detail.
• Ability to identify issues and solve them independently.
• High Level of Written and Spoken English - must

Bonus Points For

• Experience with data visualization and reporting tools.
• Familiarity with software development practices and methodologies.
• Knowledge of SQL for basic data querying
• Experience with Postman
• Experience with Qualtrics