Citi Group Client Onboarding Lead Analyst Hybrid 

United States, Indiana 

833250614

The purpose of this role is to support to the Global TTS Onboarding Operations function through management of our Digital Transformation Programs.

The role calls for organizational skills, flexibility, problem-solving ability, influencing, confidence in dealing effectively and sensitively with a wide range of people throughout the organization, and the ability to deliver to a high standard of execution in a fast paced and ever evolving environment.

What you will do:

• Execute against the Global TTS Onboarding Operations Transformation Strategy, inclusive of Operational Efficiency, Standardization, Digitalization and Commercialization of our core TTS Onboarding Platforms
• Effectively coordinate and partner with key business programs owners within the TTS Onboarding Transformation Team to provide line of sight/traceability of in-flight projects for the Global Head of Onboarding Change Management Governance, Strategy, & Analytics
• Provide executive level updates and summaries on the Onboarding Transformation team, programs, and productivity via PowerPoint, Excel and Outlook
• Perform business benefit review analysis on Onboarding investments for Operations productivity, reduction in touch points, reduction of risk related events, and client-visible systemic enhancements
• Review requirements via JIRA and provide feedback on behalf of Onboarding Operations, while communicating & connecting in the appropriate SME’s
• Coordinate with the Onboarding Operations BAU Analytics Team to provide data/metrics needs to Technology
• Lead certain projects end-to-end: identifying and structuring the problem, analysing root causes, developing solutions, communicating project results, and getting buy-in for change
• Build collaborative and effective relationships with key regional partners in TTS Ops, Coverage, Product and Technology organization.
• Understand overall internal and external client data needs across multiple platforms & businesses to enable holistic, end-to-end views of our business and clients to achieve greater client satisfaction and ultimately driving Voice of Client survey scores up
• Perform “Deep Dive” data mining and Gap Analysis to identify data anomalies, determine root cause, build action plans, and execute them on-time and within budget with minimal management revisions

What we'll need from you:

• Experience in analysing and collating data/MIS from multiple sources into comprehensive Scorecards and/or dashboards to drive effective business decisions
• Experience performing business benefit analysis and setting organizational expectations & goals
• Proven ability to understand new technical and Product solutions in short time frame
• Experience in Financial Services, Account and Product Onboarding and Maintenance
• Demonstrated skills in integrating and transforming operational functions
• Familiarity of TTS Products an advantage
• Experience of work in a process driven environment
• Highly organized with program management skills
• Proficiency in Microsoft Office, particularly Microsoft Excel and PowerPoint

Time Type:

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