Citi Group Senior Application Support Lead – Payments Services - Belfast VP 

United Kingdom, Northern Ireland, Belfast 

833056283

Role Overview/What will you do:

• Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
• Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
• Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
• Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
• Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
• Manage stakeholder engagement and timely notifications of application disruption
• Train and mentor team members, set clear goals and promote Citi culture

Key Skills and Experience required

The successful candidate should have a broad range of skills and experience including but not limited to:

• Proven leadership experience in a support environment
• Excellent time management and customer service skills
• Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
• Excellent problem-solving skills with a proven track-record in technical support and experience with:

• Unix/Linux operating systems
• Middleware messaging systems e.g. MQ and Kafka
• Database services e.g. Oracle and MongoDB
• Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
• Enterprise monitoring solutions e.g. ITRS Geneos

Any Beneficial / Nice to have skills and experience:

• A degree in a computer-related field or equivalent experience
• Technical accreditations such as AWS Sysops/DevOps
• Experience of scripting languages e.g. Bash, Python
• Knowledge of payment schemes and flows e.g. ACH, SEPA, Faster Payments
• Experience mentoring junior team members across multiple global locations
• Runbook Automation skills to coordinate one-touch resilience events

What we’ll provide you

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type: