Nokia Field Competence Support Engineer 

Australia 

832431717

Main Purpose of the Role:

Field Competence Support Engineer – Installation / Commissioning / Integration / Troubleshooting / hardware reconfiguration / Antenna Optimization /

Troubleshooting / Reporting / Site Audits / Operational & maintenance skills / Testing and acceptance.

• Review all site access documentation ensuring that it is accurate, relevant and to Client standards.

• Active technical team member to resolve complex problems requiring Field support.

• Active technical team member to resolve complex problems including site solution & constructability.

• Responsible for Telecom or Infrastructure according to specialty/expertise required within own area or across Field organization

• Responsible for Installing, testing, commissioning, and troubleshooting LTE Network in RAIL environment.

• Responsible for Leading & Training & supporting 3rd party contractors for Installing, testing, commissioning, and troubleshooting LTE Network in Rail environment.

• Responsible for performance levels to SLA/OLA applicable in own area

• Responsible for site testing and acceptance based on test procedures and test plan

• Supports acceptance of Network & Sites in own area

• Supports escalated Deployments matters in own area

• Supports Outage and general investigations for report purposes

• Supports liaison with Deployments subcontractors & 3rd parties in own area

• Undertake special assignments to resolve Network Operations issues

• Installation knowledge and understanding of 3G/4G multi-vendor site builds

• Commission & integration skills in Telecommunication multi-vendor BTS site

• Conduct and Quality Audit multi-Vendor Site

• Experience in commission and Hardware Configuration of UMTS/LTE sites

• Experience installation/Commissioning/Troubleshooting BTS UMTS/LTE

• Review product related technical notes to indicate changes required correct deployment LTE Sites.

• Strong skills in Antenna work – leading Tilts / TMA / installations

• Troubleshooting using a variety of test devices to investigate transmission & Power faults

• Support RF Optimization work

• Collation of work pack documents

• Point of Contact for any site-based solution change management.

• Assist with the collation and completion of Hand Over Packs.

Deliverables/performance measures:

• Implementation lead times are within agreed timeframe

• Sites are completed on time, no delays caused by Nokia

• Site Documentation (Site Folder)

• Site Documentation (Site Folder) meets the agreed format and quality level

• Site Quality processes adhered to.

• Site accepted by the Customer

• Customer satisfaction is high

Reporting lines:

• Business Unit: Mobile Networks Delivery, LDO, Service Business Management, Site Engineering and Quality

• Reporting lines: Rollout Manager, Project Manager, Infrastructure Manager, Program Manager, LDO Line Manager, Customer team

Network Contacts:

• Customer Organization

• Account Team

• Procurement

• Project Organization

• Support Site contacts

• Subcontractors

• RF Planners

• Site Engineering Team

• Infrastructure Manager

Work Experience:

• 5+ years’ experience in Nokia 3G/4G/5G mobile network rollouts & Deployments, projects.

Know How:

• Understanding Nokia's site and delivery processes in projects.

• Ability to work in multi-national environment and in customer interface.

• Ability to work independently in a team, based on the rollout schedule, follow up milestones.

• Co-operation/managerial skills to follow up subcontractors’ performance.

• Understanding Business Ethics & Values

• Ability to travel within Australia if required

• Ability to check and use special tools (e.g., torque wrench, level) for checking installation quality

• Radio equipment site Installation

• Audit, Reporting and Processes

• Technology and Product Knowledge (3G/4G RAN, Flexi BTS)

• FAT testing and reporting

• Intermediate to advance IP skills

• Business understanding (Services)

• Quality Mindset, positive attitude, and willingness to learn

• The successful applicant must have a valid Australian driver licence and must have an Australian work visa or PR, or citizenship.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark