GE HealthCare Graduate Services Trainee 

Indonesia, Jakarta Special Capital Region 

832284350

Responsibilities:

• Business Operations: Installed Product, Contract & Invoicing process, Service Order to Remittance/ On-demand Service. Drive data accuracy and use of the system as per standard processes.
• Service Delivery: Preventive Maintenance planning, field activities scheduling to support country operations. Work closely with the field, remote technical teams, and Customer Service Center (CSC) to provide a successful, consistent customer service interaction.
• Service Quality / Continuous Improvement: Drive in country service quality improvement, delivery process improvement, customer experience, digital technology, indirect channel partner operations performance
• Work closely with cross-functional teams, including service engineers, service commercial, product development, business operations and customer service, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background: Bachelor’s degree in Supply Chain Management, Operations, Computer Engineering or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of supply chain and operations.
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to drive process improvement and resolve issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.