Cisco Technical Consulting Engineer 

Portugal 

831320716

• Drives problem resolution for complex issues experienced in customer environments.
• Diagnoses, troubleshoots and resolves incidents related to Cisco products, services or solutions.
• Provides answers for products, services or solutions questions.
• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
• Assists in documenting and resolving technical problems found in products and solutions.
• Engages and drives appropriate resources for escalations, handling effectively escalation and guiding other team members on successful escalations with Engineering teams.
• Maintains accurate documentation in incident and knowledge management systems
• Ensures case management guidelines are followed
• Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests

In this team of technical specialists, you will continuously learn about the ground breaking products from Cisco and partners in the Data Center world.

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience.
• Has working knowledge of software programmability, automation, orchestration and/or virtualization.
• Expert within one or more of the following areas: Data Center Services Support, Data Center Switching Support, Networking Orchestration, Routing & Switching
• Proficiency in English

• Expert level (e.g. CCIE) or equivalent relevant certification desired.
• Cisco certification is a plus, but not required. Other vendor's qualifications and experience are welcome.
• Experience in Python or other programming languages is helpful.
• Experience in Linux would be a plus.
• Prior customer support experience is beneficial but not mandatory.
• Excellent written and verbal communication, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)