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About the Role
You will become an expert in our three core user groups — Spenders, Earners, and Merchants — gaining insights into behaviours that indicate potential fraudulent and abusive activity impacting our Marketplace. Your responsibilities will include investigating fraud and abuse cases, identifying patterns, and designing scalable solutions to minimise fraudulent activity which includes feedback loops into the Risk Product teams.
A key focus of this role will be maintaining the balance between delivering an exceptional user experience and preventing fraudulent and abusive activities.
This role calls for a combination of creative problem-solving, detail-oriented responsibility, marketplace risk & fraud knowledge, project management, and strong stakeholder management.
What You'll Do
Focus:The reduction of fraud losses to Uber through all possible motives including Financial Fraud, Chargebacks, Cash Underpayment, Arrears, Refunds and Appeasements, Promo Abuse, and others.
Analytics:Analysis of fraud vectors across the marketplace using SQL to review marketplace metrics to properly detect fraud, scope, and recommend or implement solutions.
Strategy:Work with Product, Engineering, Data Science, and others to assess nascent issues and develop scalable solutions.
Product Improvement:Evaluate the risk potential of new product features or business lines and recommend and influence decision-making to mitigate losses to Uber.
Take ownership of Risk Management in INSA and do everything you can to support and enhance the quality of our services; We expect a proactive and resourceful candidate to remove road blockers and find creative solutions.
What You'll Need
Preferred Qualifications
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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