Philips Service Contracts SME Order Processing Booking 

United States, Tennessee, Nashville-Davidson 

830634243

Service Contracts SME, Order Processing and Booking

Your role:

• Identify opportunities for Continuous Improvement specific to processing and booking service agreements. Develop and execute plans to address process improvement initiatives. Propose opportunities for automation through technology (BOT or other automation) to reduce manual tasks required of the team.
• Collaborate on projects with the automation teams to plan, implement, test, and monitor automation functionality. Assessing data and identify opportunities to achieve or beat established metrics for cycle times in processing, contract signing, and booking.
• Monitor processing and booking accuracy and lead initiatives to book first time right. Collaborate with Order Intake and Revenue teams and leaders to ensure peer review function is utilized to identify and correct booking errors and is completed in a timely manner for invoicing function requirements. Serve as a liaison with other departments regarding processing and booking functions and tools. Escalate issues with tools and partner to correct issues.
• Act as Subject Matter Expert (SME) on policies impacting processing and booking activities and ensure team is booking in compliance with these policies and partner with Global Business Process Experts on upcoming releases of ServiceMax and SAP to prepare for impact of the release and ensure version readiness for business continuity. Collaborate with other SMEs in Service Contract Operations on cross functional team to identify and implement continuous improvement opportunities impacting all functions within the department.
• Identify and document requirements for future releases of ServiceMax and SAP and request enhancements via the Capability Expert team. Coordinate with GBS Hub Training Coordinator to develop and execute training plans for new hires and continuing education for order processing team.

the right fit if:

• Bachelor's degree in business or related field preferred, or equivalent experience.
• 3+ years’ experience in sales support within a customer service and or contract processing environment.
• Passion for customer experience, operational excellence and continuous development. Eager to take on new tasks/responsibilities; develops and shares best practices.
• Excellent and concise oral and written communication skills, including active listening, strong interpersonal skills, with positive attitude. Strong organizational skills and aptitude for detail.
• Ability to work in a fast-paced environment, advocating change and to use good judgment and make confident decisions under defined policies and procedures.
• Intermediate to advanced skills in MS Office (Word and Excel), intermediate math skills and business acumen, proficient typing and 10-key data entry by touch and familiar with working in CRM and ERP systems.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to