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You’ll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You’ll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
• Lead and execute IT projects related to imaging, deployment, and lifecycle management of end-user equipment
• Develop and implement solutions to improve operational efficiency and service quality
• Provide escalation support for challenging problems and mentor junior team members
• Contribute to the design and implementation of new IT processes and systems
• Preparation of IT assets for transportation in line with IT and InfoSec polices
• Safe handling and destruction of IT media in accordance with InfoSec policy
• Appropriate management of returned IT assets in accordance with compute reuse processes, reverse logistics processes, or disposal processes
• Preparation of all new hire equipment and supporting campus IT staff at new hire orientation
• A high school diploma or equivalent
• 2+ years of work experience or a current blue badge Amazon employee
• 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
• Ability to work well with others in a team environment, displaying excellent time management skills
• Excellent written and verbal communication skills
• Must be highly self-motivated and customer-centric
• Ability to manage multiple customer requests simultaneously
• Ability to prioritize work based on department and production objectives
• A completed Bachelor’s Degree
• 1+ year of leadership experience directly managing others
• 1+ year working in a similar environment (manufacturing/distribution/warehousing/large retail)
• Experience with performance metrics and lean process improvement
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