JPMorgan Business Process Management Manager - Middle Market Banking 

United States, Illinois, Chicago 

830295210

As a Treasury Sales Support Associate Manager within the Middle Market Banking and Specialized Industries (MMBSI) team, you will play a pivotal role in developing and implementing a new business model. Your responsibilities will include centralizing all onboarding requests through the Center of Excellence, thereby enhancing control and accuracy of the process, and ultimately improving the client experience. As a meticulous leader, you will be expected to effectively communicate and execute the new strategy in a fast-paced environment. Your role will require a working knowledge of Treasury Sales and the onboarding process within the Commercial Bank, along with a proven track record of successful strategy deployment. This position offers high visibility into the MMBSI Treasury Sales and necessitates effective collaboration with Treasury Sales Segment leaders to foster a strong partnership between the Center of Excellence and the segment Associates.

Job responsibilities

• Create an enhanced client experience by coaching the team to quickly and efficiently submit high quality implementation requests
• Enhance the control environment by ensuring sales procedures are followed and identify any updates that are needed and help with the identification of gaps in sales procedures and become an expert on the process
• Build and maintain internal partner relationships (e.g. sales, implementations, product, documentation, and technology) to help improve the process of submitting implementation requests
• Synthesize information and prepare presentation materials to be shared with senior management, functional groups and other relevant stakeholders
• Partner with subject matter experts and business partners to prioritize, drive and execute system enhancements or changes to policies and procedures
• Collaborate with management on establishing and refining KPIs and reporting that help measure team goals and success criteria and responsible for creating and implementing a culture and process of continuous improvement
• Manage team’s workload via active queue management by proactively identify and use any excess capacity the team may have, and conversely know when the team may need additional assistance
• Coach and develop team resources and continually recruit by identifying talent that would enhance the team

Required qualifications, capabilities, and skills

• College degree
• 10+ years’ experience in Treasury Management sales, service or onboarding
• Demonstrated ability to foster relationships across the organization
• Ability to work efficiently in a fast paced environment, work under pressure and deadline

Preferred qualifications, capabilities, and skills

• Experience with MS Office suite, heavy Excel and PowerPoint knowledge
• Prior management experience
• Bachelor’s degree; advanced degree
• Superior analytical and quantitative and effective problem solving skills
• Exceptional verbal and written communication skills