Citi Group Global Core Operations Controls Testing Leader Hybrid 

United Kingdom, England, London 

830167404

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Supports the Global Core Operations Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.

• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).

• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.

• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.

• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.

• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.

• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).

• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.

• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.

• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.

• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.

• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Relevant experience in Global Core Operations and Risk & Controls roles.

• Subject matter expert on controls design, execution and/or control testing.

• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.

• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.

• Experience with tools such as [Quest, CR&C, JIRA]

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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