SAP Associate Solution Support Engineer 

Malaysia, Kuala Lumpur 

829870818

What You'll do

• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

• Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released

• Communicate complex issues both at a technical and non-technical level to different audiences

• Create Knowledge Base Articles and Wiki documents

• Serve as a liaison between various internal teams such as Development, QA (Quality Assurance), DBA (Database Administrators) and Professional Services

• Collaborate with other internal cross-functional and global teams

• Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity

• Participate in weekend support activities and extended coverage if required

• Maintains and follows personal development plan by leveraging formal training and knowledge plans

• Take part in meetings with clients’ technical personnel as required

• Participate in special projects and other duties when required

What You Bring:

• A bachelor’s degree preferable in Information Technology/Computer Science area and experience in Product Support, Software Development, IT, or Quality Assurance

• Fluent English

• Excellent written and oral communication skills; ability to listen and work with customers in real-time

• Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

• Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously

• Technical acumen and understanding of T-SQL, Java, Java Script, and other programming languages

• 3+ years of relevant client facing work experience is a plus

• Willingness to learn and grow

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