Honeywell Lead Customer Support Manager 

Australia 

82965421

Make the Best You.

Key Responsibilities:

• Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveys
• Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources
• Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments
• Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience
• Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions

Key Experience &Capabilities:

• Bachelor’s degree in Business, Engineering or related field
• 5+ years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
• Proven leader, with experience in a direct customer facing role
• Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities
• Demonstrated partnering skills with key internal and external customers

Discover More

We’ve been innovating formore than 100 years and now we’re creating what’s next. There’s a lot moreavailable for you to discover. Our solutions, our case studies, our#futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/
If you believe whathappens tomorrow is determined by what we do today, you’ll love working atHoneywell.

Please refer to the EEO isthe Law Supplement Poster & the Pay Transparency Policy .

• JOB ID: HRD225171
• Category: Customer Experience
• Location: 45 Grosvenor Street,,Abbotsford,VICTORIA,3067,Australia
• Exempt