Truist Deposit & Payment Operations Specialist II-collections 

United States, North Carolina 

829372566

Regular or Temporary:

English (Required)

1st shift (United States of America)office centric work style only at posted location-REQUIRES: current domestic collections operations experienceResponsible for accurate and efficient processing to ensure timely and quality output, while adhering to policies and procedures. Well versed in assigned functions, assist in tasks outside normal processes, resolution of issues and communication to leadership and internal partners. May interact with internal/external clients.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Perform functions as assigned that may include tasks that require special approvals, processes that effect clients that are large dollar, tasks that require a tight turnaround with high volume, etc.

Perform quality checks / inspections to ensure integrity and accuracy.

Research issues and implement appropriate corrective action.

Complete and maintain with accuracy any documentation for any required logs, dual control tasks, inventory and forms.

Ensure clear and effective communication with Leadership on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.

Cross train on other functions as assigned to be able to perform when needed.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or equivalent education and related training.

Ability to work in an area governed by production standards and work under pressure to meet critical deadlines.

Effective problem identification and resolution skills.

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Exhibit strong interpersonal skills as well as good verbal and written communication.

One to two years’ experience and exhibit knowledge in all the department’s functions.