Truist Platinum Support Lead - Atlanta 

United States, Georgia, Atlanta 

829226954

Regular or Temporary:

English (Required)

1st shift (United States of America)** This position is on-site 5 days per week at the Atlanta office **

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
• Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
• Meeting & Event Support: Provide on-site technical assistance for executive meetings, presentations, and special events, ensuring seamless operation of all technology.
• Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
• Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
• VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
• Documentation : Maintain accurate records of support requests, resolutions, and executive asset inventory.
• Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
• Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
• Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in a business or IT field, or equivalent education and related training
• 5 years of experience managing in an IT environment
• 5 years of experience implementing and supporting large scale web solutions
• Excellent written and verbal communication skills
• Demonstrated proficiency in learning and applying technical concepts
• Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution.
• Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Strong understanding of mobile device management (MDM) concepts and troubleshooting (iOS.)
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues quickly and effectively.
• Exceptional communication (written and verbal), interpersonal, and customer service skills.
• Highly Professional and Discreet: Ability to maintain strict confidentiality and exercise a high level of discretion when interacting with executive leadership.
• Self-motivated, proactive, and able to work independently as well as part of a team.