JPMorgan Operations Manager - Associate 

United States, California, San Francisco 

828481381

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and quality assurance
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Document and Business Solutions Manager and teams to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Develop key client partnerships, meeting clients on a regular basis to update on service performance
• Follow, assure and provide oversight in managing compliance with all established policies, protocols, procedures, quality assurance and processes

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• Emerging knowledge of product release and deployment processes
• Strong written and spoken English skills
• Able to demonstrate and evidence leadership, communication and people skills
• Excellent time management and organizational skills