JPMorgan Experience Research Vice President 

United Kingdom, England, London 

827697442

As part of the research output you’ll be comfortable documenting user journeys across multiple products/workflows, capturing friction points, identifying and tracking solutions and driving progress alongside UX designers.
Job responsibilities:

• Define an end to end understanding of experiences across products to articulate the current and future state experience
• Plan, design & conduct research projects using a variation of qualitative and quantitative user research methods, moderate studies and analyse findings across the product lifecycle to articulate human-centred problems
• Drive strategy and priorities through both research and data analytics, with clear and actionable recommendations
• Support Software Engineers, Product teams and UX designers in understanding their customer
• Research and innovate solutions within our product areas like Artificial Intelligence model creation, Data Design, IT Service Management, DevOps and Continuous Integration
• Communicate and articulate the value of UX and the rationale behind your research process and recommendations, bringing the team along your journey
• Support the experience teams in building and evolving research and measurement practices
• Work alongside our UX Design team, participating in ideation and sketching sessions to come up with design concepts.
• Lead cross-functional Design Thinking exercises using research findings as a starting point
• Mentor, guide and coach less experienced team membersRequired qualifications, capabilities and skills :
• Bachelor’s in UX/HCI or related field or equivalent experience
• Experience of UX Research & Strategy
• Experience with qualitative and quantitative research as well as agile / lean methodologies to choose the best methods for planning & execution of user research projects
• Experience creating common user research outputs such as Personas, User Journeys, Analysis Frameworks, Empathy Maps and with tools such as Figma, Optimal Workshop, Dovetail, User Zoom or similar
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced environment
• Strategic and critical thinking capabilities
• Experience of working alongside UX designers, product owners, technology owners and business analysts
• Adept at presenting findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
• Strong communication, project planning and management skills
  Preferred qualifications, capabilities, and skills:
• Experience of working in corporate technical delivery teams a bonus
• Knowledge/understanding of DevOps concepts
• Advanced data visualization and analytics skills