Fortinet Senior Program Manager Professional Services - Sydney 

Australia, New South Wales, Sydney 

827176742

The Program Manager will effectively manage Professional Services projects to ensure delivery to the expected levels of quality, cost & time in a truly international environment.

As a Senior Program Manager, you will:

• Manage complex projects in multinational Enterprise & Service provider environments.
• Effectively manage the project portfolio to meet financial targets including revenue recognition and margin requirements.
• Be able to read and understand contracts to identify the implications of the terms from a PS perspective.
• Meet revenue and billable utilization targets for the region.
• Apply second order thinking to drive effective outcomes for internal and external customers.
• Have a clear bias for action, displaying ownership and accountability to one’s work and the overall growth of the PS business.
• Utilize communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues.
• Develop a quick and clear understanding of the customer requirements through project scoping.
• Provide excellent resource scheduling skills, taking into account consultant specialties & expertise levels within the team as well as the time constraints to deliver to the expected level of service.
• Set clear project planning & project objectives.
• Evaluate project progress with a focus on the customer experience, service excellence and ownership for resolving customer issues where required
• Evaluate project risk with good risk management planning through project controls & internal discussion with the Professional Services management team.
• Provide advice and be the initial point of escalation for assigned PS projects within the team and ensure resolution in a timely manner.
• Ability to work on multiple projects at the same time and managing & prioritizing tasks to ensure project efficiency.
• Assure a high quality of documentation and act as a point of QA for any project documentation
• Stay up to date on new product developments & technologies, providing input and operational direction to the PS team on supporting such technologies
• Review and action on customer satisfaction surveys
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
• Review priorities and take appropriate action to ensure results are achieved
• Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
• Complete and submit any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc.).

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 8 - 10 years background in complex Enterprise/Service Provider technical project management preferably in the network & security field.
• A master time manager who exhibits excellent priority and schedule management both with their personal (daily, weekly, monthly, quarterly, etc.) and project related tasks.
• International PMO experience in a multinational system integrator is highly beneficial.
• Data analytical skills, ability to interpret data and take actions based on it.
• Excellent communication and presentation skills.
• Strong knowledge of the security threat landscape.
• Able to juggle priorities to meet deadlines without cutting corners.
• Experience in driving change initiatives in a PS environment.
• Ability to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and presales.
• Experience improving and developing the knowledge & skills of others.
• Project Management certifications (PMP, Prince II).
• Ability to work according to customer’s schedules which may include weekends/evenings.
• Team player and ability to work remotely & interact with remote teams & employees.
• Advanced to expert skills at MS office suite using applications such as Power Point, Word, Visio & Project.
• Ability to work well under pressure and remain focused on the tasks in hand.
• Ability to travel internationally, if needed.
• Ability to work autonomously with minimal supervision.
• Ability to set personal objectives being self-driven for achievement and motivation.
• Excellent Data analytical skills.
• Educated to degree level in a technical or management discipline and/or extensive experience in program management operating in a similar role - Bachelors Degree in EE, CS, or CE or equivalent experience.