Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
Acts as the main point of contact during major incidents for your technology and demonstrates the skills to identify and solve issues quickly to avoid financial losses
Documents and shares knowledge within your organization via internal forums and communities of practice
Required qualifications, capabilities, and skills
Formal training or certification on reliability best practices and 5+ years applied experience.
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
Deep knowledge of networking protocols (BGP, Multicast, TCP/IP stack)
Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Gerrit, Terraform, etc.)
Experience with troubleshooting common networking technologies and issues
Drive to self-educate and evaluate new technology
Ability to teach new programming languages to team members