To provide security monitoring and support to Client's technology platforms, network, applications, crew, and environments in response to incidents of varying severity and perform other security monitoring/incident response functions as needed.
- Support Client Data Loss Prevention (DLP) initiatives through monitoring and investigation of email, network, and endpoint DLP alerts.
- Performs remediation actions to resolve incidents relating to violations of Client Information Security policies.
- Establishes and maintains effective service relationships with business users - keeping them informed of the status of their security requests and tickets; understanding their business needs and escalating as necessary; providing non-technical answers to security questions that come in via email or hotline; and explaining the rationale behind security policies, procedures and monitoring.
- Keeps management within the department informed by communicating progress, issues, concerns, and opportunities. Assesses and immediately notifies manager of any potential information security breach and security issues that may have a negative impact on business operations.
- Identifies opportunities to improve the quality, efficiency, and effectiveness of the team.
- Adheres to Client Information Security policies and departmental procedures, along with following industry best practices.
- Works with other departments (within and outside of Information Security) to communicate appropriate and consistent security requirements.
- Participates in the development of team and departmental objectives.
- Participates in special projects and performs other duties as assigned.
Qualifications:
- Undergraduate degree in information/cyber security, an information technology-related field or equivalent combination of training, certifications, and experience.
- 2-3 years related experience, which can include internship/co-op experiences.
- CompTIA Security+, ISC2 CISSP, SANS, or other similar certifications are a plus but not required.
- Knowledge of security concepts, theories, and best practices.
- Ability to analyze and demonstrate problem resolution skills.
- Demonstrated ability to work collaboratively as well as independently, with attention to detail.
- Demonstrated ability to be flexible and exercise good judgment.
- Demonstrated strong organization and time management skills.
- Strong verbal, written and interpersonal communication skills.
- Ability to deal effectively with various levels of business unit crew and management.
- Experience on Elastic SIEM, Tines SOAR and CrowdStrike EDR is good to have.
Special Factors:
- Willing to work in hybrid model (3 days in office) in rotational shift.
- Weekend availability/flexibility to work weekends is a MUST.
- Willing to support US shift (Night shift)
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