Citi Group Client Change Manager 

United Kingdom, Scotland, City of Edinburgh 

82633730

Responsibilities:

• Manage a client relationship with regards to the change programme, lead and co-ordinate client change pipeline
• Manage the daily, weekly and monthly client governance interactions and reporting
• Oversee the Functional Delivery teams to assure adherence to client change requirements from project artefacts to KPI’s
• Drive a continuous improvement programme to assure the client experience is consistently positive
• Proactively manage the open book of change to assure the client rating for change is positive
• Mobilise the Citi team to address any client escalations or for general issue management

Requirements:

• Client facing roles previously held is essential
• Experience in Change or Project background
• Programme Management Experience is beneficial
• Strong understanding of Citi Operating Model
• Influencing skills across People and Client Management
• Analytical Mindset and Problem Solving
• Strong Communication – concise written materials, ability to chair meetings to agenda, good listening (written and verbal)

Time Type: