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Google Social Communications Escalations Manager Singapore 825950764
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in journalism, public relations, internal or executive communications, or a related field.
- Ability to communicate in English and Korean fluently to engage with local stakeholders and market escalations.
Preferred qualifications:
- Experience managing external communications on social media; strong editorial point of view for the YouTube brand voice and tone.
- Experience in crisis response or escalation management, and ability to deliver copywriting and drive resolution under timely, strict deadlines.
- Experience writing executive level communications and interfacing with director-level and above stakeholders.
- Expertise in Social Analytics tools (e.g., Brandwatch, Sprinklr, Netbase, Meltwater) and writing boolean logic.
- Understanding of the urgency of customer impact, with ability to influence momentum of incident response across multiple teams.
- Deep knowledge of YouTube products, policies, support, creators, and online trends, avid user of social media.
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