Uber Sr Staff Software Engineer - Customer Obsession 

United States, West Virginia 

825062290

About the Role

This role requires a strong technical leader who can collaborate cross-functionally, mentor teams, and drive the engineering strategy for critical support services at scale.

Technical Leadership:

1. Design and develop scalable, fault-tolerant systems to support customer interactions globally.
2. Set technical direction for large-scale projects, ensuring alignment with Uber's overall engineering and business objectives.

Collaboration & Mentorship:

1. Partner with cross-functional teams, including Product, Data Science, and Operations, to define requirements and deliver impactful solutions.
2. Mentor and coach junior engineers, fostering a culture of technical excellence and continuous learning.
3. Collaborate with global engineering teams to ensure seamless integration and consistent user experiences.

Problem Solving & Innovation:

1. Identify bottlenecks in the customer support lifecycle and propose innovative solutions.
2. Leverage emerging technologies to enhance the efficiency of tools used by customer support agents.
3. Drive initiatives to improve system performance, reliability, and cost-effectiveness.

Ownership & Execution:

1. Own the development and delivery of critical systems from inception to production.
2. Establish best practices for coding, deployment, and incident management within the team.
3. Work closely with leadership to prioritize and manage engineering roadmaps.

- - - - Basic Qualifications ----

1. 10+ years of professional software development experience, with at least 3 years in a leadership role.
2. Proven track record in designing and delivering large-scale distributed systems in a high-availability environment.

- - - - Preferred Qualifications ----

Technical Skills:

1. Expertise in one or more programming languages (e.g., Java, Python, Go, C++).
2. Strong knowledge of cloud platforms (e.g., AWS, GCP) and containerisation technologies (e.g., Kubernetes, Docker).
3. Experience with databases (SQL and NoSQL), micro services architecture, and messaging systems.
4. Proficiency in building solutions with a focus on scalability, reliability, and performance.

Domain Knowledge:

1. Familiarity with customer support systems, or related technologies is a strong plus.

Soft Skills:

1. Exceptional problem-solving skills and the ability to think critically and strategically.
2. Strong communication and interpersonal skills to work effectively across teams and with stakeholders.
3. A growth mindset with the ability to adapt to a fast-paced, ever-changing environment.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .