JPMorgan Lead Technical Program Manager - Chief Staff / Business Management 

United States, Illinois, Chicago 

824712790

Job Description:

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Global Banking Technology's Wholesale Client Servicing team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job Responsibilities:

• Manage Chief-of-Staff and Business Manager responsibilities for the Client Onboarding & Servicing and Lending Services Product Lines, inclusive of managing day to day operational strategies and optimizing existing team processes
• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Partner with managers across the organization on Book of Work oversight to ensure the right talent alignment for initiatives
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Manage critical strategic initiatives as part of the program manage critical strategic initiatives identified by the Wholesale Client Servicing team
• Champion globally inclusive cultural initiatives

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in technical program management or skills, leading complex technology projects and programs in a large organization

• Experience in program/project/technology management, consulting, operations, or a combination of these

• Proficiency in crafting visually compelling and cohesive narratives, with experience in creating engaging digital content and enhancing communications through innovative design and storytelling techniques.
• Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail.
• Experience taking complex and ambiguous information and refining it into meaningful content and clear action plans
• Strong critical thinking and creative problem-solving skills (e.g., identifying trends, patterns, and root cause analysis using a diverse toolkit to address the root cause)
• Ability to establish and build strong relationships and partnerships across cross-functional teams
• Ability to take on increasing management responsibility and project/program ownership
• Highly organized, detail-oriented, and proactive self-starter with the ability to influence cross-functional teams and adapt to new domains, while managing change in high-pressure, shifting environments.

Preferred qualifications, capabilities, and skills:

• Advanced proficiency in tools for governance documentation and communications, such as PowerPoint, Excel, Microsoft Teams, Confluence, Tableau, and JIRA.
• Reporting tools is a plus