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Apple Global Head Executive Relations United States, California, Sunnyvale 82101948
Yesterday
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Key responsibilities include:Strategic Leadership & Operational ExcellenceDirectly manage and develop most regional ER leaders while influencing and providing strategic guidance for Greater China, fostering a culture of high performance, innovation, and accountability.Provide coaching, mentorship, and career development opportunities for ER Liaisons at all levels.Crisis Management & Complex Issue ResolutionAct as the final escalation point for high-profile and politically sensitive issues, ensuring swift and effective resolution.
- Bachelor’s degree or equivalent experience required.
- 10+ years of leadership experience in customer experience, executive relations, or a similar high-impact role.
- 7+ years of leadership at a Senior Manager level, leading teams of managers
- Proven experience managing large, multinational teams, driving critical initiatives, and delivering operational excellence.
- Strong executive presence and ability to influence at all levels, including senior leadership and external partners.
- Demonstrated ability to manage high-profile customer escalations, balancing customer advocacy with business needs.
- Exceptional communication, negotiation, and interpersonal skills—able to present insights to senior leadership with clarity and confidence.
- Experience working in a multichannel customer support environment and driving process improvements at scale.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining a professional and positive demeanor.
- Able to travel internationally as required by the needs of the business.
- Deep understanding of Apple’s policies, processes, and customer experience standards
- Experience leading teams of managers on a global scale
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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