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JPMorgan Account Specialist II United States, Texas, San Antonio 81993115
11.03.2025
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As a Specialist II in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. You willsupport the service delivery of Retail Banking and be responsible for updating customer records, documentation preparation, retrieving information and updating systems. You will perform inbound/outbound calls regarding status on inquiry and problem resolution. You will process, verify and ensure accuracy of all data entries and maintain the required documentation. Additionally you will respond to internal emails, performing internal audits and mandatory overtime required as determined by business needs. The Regulatory & Event Operations Customer Service Account Specialist's work is creative, exciting, and different every day.
Job responsibilities
- Strong, independent decision making, sound judgement, analytical and research skills
- Self-starter, creative thinker, motivated to learn and operate independently
- Deliver accurate, thorough, and high-quality work in a metrics driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Ability to develop and maintain effective working relationships internally and externally
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Able to lift 30 – 50 pounds
- Proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
- Ability to use creative problem-solving techniques to solve business issues and meet deadlines
Required qualifications, capabilities, and skills
- Minimum of 2 years Retail Bank customer interaction
- Assisting customers with opening and closing safe deposit boxes
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills
- Customer focused and ability to multi-task between multiple projects and assignments
- Comfortable in a fast-paced, consistently changing environment
- Professional, thorough, and organized with strong follow-up skills
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Monday – Friday 8:00AM to 4:30PM
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