Wells Fargo Fraud & Claims Operations Manager 

India, Telangana, Hyderabad 

818747977

In this role, you will:

• Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations
• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
• Make decisions and resolve issues regarding fraud and claims to meet business objectives
• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired skills:

• Strong experience of People management in a claims, chargeback & recovery progress
• Thorough knowledge of Visa Operating Rules, Regulations change and other regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FACTA, REG E
• Proactively provide feedback and present ideas for improving or implementing processes and tools within customer success group
• Global knowledge and good understanding of the Banking domain
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems
• Experience and knowledge of statistical modeling techniques
• Lead relationships with Global Business Partners of specified LoBs in US/ other regions and will be a key member of the global CSBB Operations management team
• Manage senior internal stakeholders including support groups. People management/ leadership – 60-75 persons; Direct reports (of) Team Leads, quality specialists and Asst. managers
• Ability to initiate and drive process excellence within the team
• Exhibits strong relationship/ negotiation orientation
• Exhibit good time management skills and works to meet or exceed all deadlines. Exhibits appropriate sense of urgency in managing responsibilities
• Demonstrates ability to prioritize tasks and to understand the urgency of specific requirements
• Demonstrates ability to effectively delegate duties
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership for responsibilities and for management of risk exposure
• Have strong time-management skills and possess the ability to manage multiple projects at a time.
• Exhibits good planning and implementation skills
• Recognizes and respects the strengths of others in the organization
• Demonstrates ability to train new or existing staff on newly assigned duties
• Demonstrates ability to effectively lead and engage team members
• Motivates self and inspires others into positive actions
• Exhibits ability to manage difficult situations and to provide resolution according to the situation

19 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.